Crystallis Shipping Information

Please allow up to 3 working days for your order to be processed and shipped. This includes orders where express delivery has been selected.

 

While I endeavour to ship orders as quickly as possible, sometimes I may need to utilise this processing time.

 

Crystallis is a small independent business, run entirely by one person. While I would love to be able to offer standard free and next day delivery, this is just not possible. I do however ship orders as quickly as possible and charge the minimum amount for shipping that is sustainable for Crystallis to operate.

Shipping fees incorporate both the cost I pay to your chosen service, whether that be Royal Mail or a courier; as well as a small contribution towards the cost of the packaging supplies such as the boxes and protective wrapping I use to keep your lovely purchases safe on their journey. 

 

Shipping Costs - (U.K. ONLY)

 

Small Parcels under 2kg -
£4 Royal Mail 2nd Class
£5 Royal Mail 2nd Class - Signed For
£5.75 Royal Mail 48 Hour Tracked
£6.50 Royal Mail 1st Class
£7.50 Royal Mail 1st Class Signed For
£8.80 Royal Mail 24 Hour Tracked
£10 Express Courier (DHL, UPS, Parcel Force etc.)

 

Medium/Large Parcels or individual items weighing over 2kg -
£10 - Usually shipped by courier but occasionally Royal Mail

 

We offer free UK shipping on all orders over £100

(orders shipped using the free shipping option will be shipped using the most economical method available, usually Royal Mail 2nd class, if you would prefer tracked or a faster shipping method please ensure you select and pay for your preferred method at checkout)

Please be aware that items requiring pallet shipping are excluded from our free shipping offer. We cannot give an exact price on the cost of pallet shipping as it will vary depending on your location. After your order has been placed we will check the cost of your shipping and invoice this to you separately. In our experience pallet shipping can cost anywhere between £40 - £200, but can be more than this. If you need to know the exact cost of shipping prior to placing your order please email us at hello@crystallisuk.com. If an order is cancelled due to refusal to pay the shipping fee, we will apply a 10% order cancelation charge to cover the payment processing fees we will incur as a result of your order.

I am not responsible for items shipped to an incorrect address if the address is not provided correctly at checkout. Please ensure you check your details carefully before placing your order. 
 
**Please note that if your item is returned due to failed delivery attempts, I will charge for any additional shipping costs to re-ship it to you. Alternatively I will refund your order but the cost of packaging and shipping will be deducted from any refund due as well as a £5 order cancellation fee.**

 

INTERNATIONAL SHIPPING

 

We are now offering free* international shipping on orders over £200. International shipping is free up to the  cost of £30. If your shipping costs more than £30, you will be invoiced for the difference. Orders where shipping charges are due will not be shipped until settled.

International orders under 2kg in weight can be shipped via Royal Mail in order to offer a more affordable option. Your orders are always sent using the fastest but most cost effective way for you. 

Please also bear in mind that Crystallis UK does not collect taxes for international orders and so you will be responsible for any duties that need to be paid when your order reaches your country. If orders are returned to us because of failure or refusal to pay duties you will not receive a refund. 

 
 

Ireland

Up to 2kg £16.50

Over 2kg £25

 

Europe

Up to 2kg £16.50

Over 2kg starting from £25 (depending on country)

some European countries will require an individual quotation for orders over 2kg. This will be invoiced separately.

  

USA & Canada

Up to 2kg £16.50

Orders over 2kg will be invoiced separately as an individual quotation will be required. If you would like to know the cost of shipping before placing your order please contact us for a quote.

 

Australia & New Zealand

Up to 2kg £35

Orders over 2kg will be invoiced separately as an individual quotation will be required. If you would like to know the cost of shipping before placing your order please contact us for a quote.

 

Rest of the world

Up to 2kg £25

Orders over 2kg will be invoiced separately as an individual quotation will be required. If you would like to know the cost of shipping before placing your order please contact us for a quote.

Some countries may have bespoke shipping already entered, if this is the case it will appear as an option at checkout.

 

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Where shipping is required to be quoted individually, you can still place an order on the website but the shipping fee will be invoiced to you separately, after your order has been submitted.
 
Alternatively you can get in touch to receive a shipping quote prior to placing your order.
Please email us at hello@crystallisuk.com if you would like an international shipping quotation.

 

 

 
Please note there are some countries we are unable to ship to due to political issues, customs difficulties and/or insurance purposes. These countries include but are not limited to, Afghanistan, Iran, Pakistan, Kuwait, Russia and Belarus.